“After completing this program, I received a promotion to my current position of sales support supervisor. I now supervise three employees and together we support a large internal and external sales staff.”
Jennifer Montgomery - Graduate, Sales Support Supervisor, Watkins Wellness
Program Overview
You know the realities of today’s workplace—fewer staff are dealing with increasing workloads and more challenging people issues than ever before. As a manager in today’s workplace, you know that you must continue to sharpen your management skills to meet these demands, not only for your own effectiveness, but also for your team’s success and overall organizational performance.
Program Logistics
Date: See course chart
Time: 8:30 a.m. - 12 p.m., Tuesdays
Duration: Eight weeks
Location: CSUSM
CEU: 2.8 for the program
Fee: $149 per course; $1,192 entire certificate
Discount: CSUSM students and alumni, 15% savings. Team savings apply for three or more employees attending the same class
Funding: MyCAA
Website: csusm.edu/el/supervising
Learning Outcomes
• Know the differences between a leader and manager
• Know the employment laws that impact you and your employees
• Assess and manage the performance management process
• Effectively communicate with new staff and peers
• Understand how personal cultural values impact perceptions of others
• Conduct positive results-oriented discussions
• Effectively set achievable goals for you and your team
Required Courses for Certificate Completion
- Coaching and Feedback
- Cultural Competency for the Workplace
- Effective Communication Skills
- Goal Setting and Time Management
- Management Basic for New Supervisors
- Managing Within the Law
- Performance Management
- Transition from Peer to Supervisor
Fall 2017/Spring 2018 Schedule*
| COURSE |
FALL 2017 |
SPRING 2018 |
| Transition from Peer to Supervisor |
Oct. 3 |
Jan. 16 |
| Management Basics for New Supervisors |
Oct. 10 |
Jan. 23 |
| Managing Within the Law |
Oct. 17 |
Jan. 30 |
| Performance Management |
Oct. 24 |
Feb. 6 |
| Effective Communication Skills |
Oct. 31 |
Feb. 13 |
| Goal Setting and Time Management |
Nov. 7 |
Feb. 20 |
| Cultural Competency for the Workplace |
Nov. 14 |
Feb. 27 |
| Coaching and Feedback |
Nov. 22 |
March 6 |
*For course descriptions, visit csusm.edu/el/supervising
For More Information
Talk to our enrollment specialists
760-750-4004 or el.inquiry@csusm.edu
Visit the program website
Learn more, join our interest list and see info session dates
csusm.edu/el/supervising
